Our client, an IT Services organization supporting commercial and federal clients, is seeking a Technical Writer to work with the customer's IT department and help oversee a transition by interfacing with the team, documenting existing network architecture, and reviewing/documenting existing processes.

The initial contract is for 3 months with the potential to extend based on job performance and business needs. The selected Technical Writer will be required to work onsite Monday to Friday in Boston, MA.

Responsibilities:
- Produce technical documentation of the current network.
- Document network services in the Customer ServiceNow CMDB (Configuration Management Database) with other ServiceNow functional aspects such as Service planning, Incident Management, Change management and Knowledgebase.
- Work with the current team and network manager of curate all current documentation and produce new documentation that weaves together a cohesive narrative and picture of the current network architecture and configuration

Required Skills

- Must be US Citizen due to client requirement
- Bachelor-s degree in related field
- Minimum 5 years of experience in technical writing
- Prior IT knowledge and experience required
- Should be familiar with network terminology and be fluent such that they can converse easily with the network team around technical elements.
- Experience with Microsoft Office including Visio and Cisco products
- Expert communicator with ability to converse with technical team and communicate technical elements to a nontechnical audience
- Able to work onsite Monday to Friday